Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit www.noveily.com (the "Site") or make a purchase through the Site.

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including details about your web browser, IP address, time zone, and some of the cookies installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products you view, the websites or search terms that referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as "Device Information."

We collect Device Information using the following technologies:

Cookies: Here is a list of cookies we use. We’ve listed them here so that you can choose whether or not to allow them.
- _session_id: A unique session identifier used by Shopify to store information about your session (referer, landing page, etc.).
- _shopify_visit: No data is retained; persists for 30 minutes from the last visit. Used by the internal tracking system of our website provider to record the number of visits.
- _shopify_uniq: No data retained; expires at midnight (depending on the visitor’s location) the following day. Counts the number of visits to a store by a unique customer.
- cart: A unique identifier, persists for 2 weeks, stores information about your shopping cart.
- _secure_session_id: A unique session identifier.
- storefront_digest: A unique identifier, undefined if the store has a password, used to determine if the current visitor has access.
Log Files: These track activity on the Site and collect data such as your IP address, browser type, ISP, referring/exit pages, and timestamp data (date and time).
Invisible Pixels, Tags, and Pixels: These are electronic files that record information about how you browse the Site.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. This automatically collected information is referred to as "Order Information."

When we use the term "Personal Information" in this Privacy Policy, we are referring to both Device Information and Order Information.

HOW WE USE YOUR PERSONAL INFORMATION

Generally, we use the Order Information we collect to process any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

Communicate with you;
Screen for potential fraud or risks;
When in line with the preferences you’ve shared with us, provide you with information or advertising about our products or services.

We use the Device Information (particularly your IP address) we collect to screen for potential fraud or risks and, more generally, to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our advertising and marketing campaigns).

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties who help us use it as described above. For example:

We use Shopify to power our online store. To learn more about how Shopify uses your Personal Information, please see this link: https://www.shopify.com/legal/privacy.
We also use Google Analytics to better understand how our customers use the Site. To learn more about how Google uses your Personal Information, please see this link: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Additionally, we may share your Personal Information to comply with applicable laws and regulations, respond to a subpoena, search warrant, or other lawful request for information we receive, or to protect our rights.

As noted above, we use your Personal Information to provide targeted advertisements or marketing messages that we believe may be of interest to you. To learn more about how targeted advertising works, you can visit the Network Advertising Initiative’s informational page here: http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work. You can opt-out of targeted advertising here:

FACEBOOK – https://www.facebook.com/settings/?tab=ads
GOOGLE – https://www.google.com/settings/ads/anonymous
BING – https://about.ads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt-out of some of these services by visiting the Digital Advertising Alliance opt-out portal here: https://optout.aboutads.info/?c=3&lang=en.

DO NOT TRACK

Please note that we do not alter our Site’s data collection and usage practices when we detect a "Do Not Track" signal from your browser.

YOUR RIGHTS

If you are a resident of the European Economic Area (EEA), you have the right to access the personal information we hold about you and to request that it be corrected, updated, or deleted. If you would like to exercise this right, please contact us using the details below.

Additionally, if you are a resident of the EEA, please note that we process your information in order to fulfill our contractual obligations to you (for example, if you make a purchase through the Site) or to pursue our legitimate business interests, as described above. Please also note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION

When you place an order through the Site, we will retain the Order Information in our records unless and until you ask us to delete this information.

We place great importance on your privacy and the information you agree to share in connection with our SMS marketing service. We use this information to send you SMS notifications (for your order, including abandoned payment reminders), SMS marketing offers, and transactional texts, including requests for feedback from us.

Our website uses cookies to track the items you’ve placed in your cart, including when you’ve abandoned your order. This information is used to determine when to send you abandoned cart SMS reminders.

CHANGES

We may update this Privacy Policy from time to time to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

CONTACT US

To learn more about our privacy practices, if you have any questions, or if you would like to file a complaint, please contact us by email at contact@noveily.com, or by mail at the following address:
57 Rue Maréchal Joffre - Bureau 3, Nantes, 44000, France

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